Shipping policy
At Stems, we’re committed to delivering your order swiftly and securely. Please review the following shipping policy for important details regarding processing times, shipping methods, and delivery expectations.
Order Processing
Enjoy FREE Ground Shipping for all U.S. orders over $50! We aim to process and ship your order within 24-48 business hours from our U.S.-based fulfillment center, ensuring fast delivery straight to your door. Note: Styles in high demand ship in 2 weeks. Secure yours while you can!
Business hours are Monday through Friday, 10:00 AM – 4:00 PM EST, excluding holidays. Once your order is processed and dispatched, you will receive confirmation email with tracking information so you can follow your package every step of the way.
Shipping Methods
All domestic orders are shipped via USPS, unless otherwise specified at checkout.
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Standard Ground Shipping typically delivers within 3 to 7 business days after dispatch, depending on your location.
Shipping Rates
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Free Standard Shipping is available for all U.S. orders over $50.
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For orders under $35, shipping rates will be calculated at checkout based on the delivery address and shipping method selected.
International Shipping
At this time, we do not offer international shipping directly through our website. However, we’re happy to help with custom shipping arrangements—please contact us at cs@stems.luxury for personalized assistance.
Customer Support
For any shipping-related questions or general customer service concerns, feel free to reach out to our support team at cs@stems.luxury. Our customer service hours are Monday–Friday, 10:00 AM – 4:00 PM EST. We appreciate your patience and support.